Shipping Policy

Shipping Locations

Cobber Cooler currently ships within Australia and selected international destinations. Shipping availability may vary depending on location and carrier coverage.

Processing Times

Orders are typically processed within 1–3 business days after payment is received. Orders placed on weekends or public holidays will be processed on the next business day.

During peak periods, promotions, or holidays, processing times may be slightly longer.

Shipping Timeframes

Estimated delivery times are:

  • Australia Standard Shipping: 3–10 business days
  • Australia Express Shipping: 1–4 business days
  • International Shipping: 7–21 business days

Delivery estimates are provided as a guide only and may vary due to postal delays, customs processing, weather events, or carrier disruptions.

Shipping Costs

Shipping costs are calculated at checkout based on delivery destination.

Any free shipping promotions will be clearly displayed on the website.

Tracking Information

Where available, tracking information will be emailed once your order has been dispatched.

Incorrect Shipping Details

Customers are responsible for providing accurate shipping information. Cobber Cooler is not responsible for delays or losses resulting from incorrect or incomplete delivery addresses provided at checkout.

If an order is returned due to incorrect address details, additional shipping charges may apply for re-delivery.

Lost or Delayed Parcels

If your parcel appears delayed or lost, please contact the shipping carrier first using your tracking number. If additional assistance is required, contact Cobber Cooler and we will assist where possible.

International Orders & Customs

International customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their local authorities.

Cobber Cooler is not responsible for delays caused by customs clearance processes.

Contact Us

For all shipping, returns, or refund enquiries, please contact:

Cobber Cooler Customer Support
Email: contact@cobbercooler.com
Website: https://cobbercooler.com