Privacy Policy

Effective Date: 27 May 2026

Welcome to Cobber Cooler (“we”, “our”, “us”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from the Cobber Cooler website.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Who We Are

Cobber Cooler is an Australian-based ecommerce business specialising in neck wrap cooling products and accessories, supplying customers throughout Australia and internationally.

2. Information We Collect

We may collect the following types of personal information:

Personal Information

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment details (processed securely through third-party payment providers)
  • Purchase history

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and device information
  • Pages viewed and time spent on the website
  • Referral sources
  • Cookies and analytics data

3. How We Use Your Information

We use your information to:

  • Process and fulfil orders
  • Provide customer support
  • Communicate order updates and shipping notifications
  • Improve our products, website, and customer experience
  • Detect and prevent fraudulent activity
  • Send marketing communications (only where permitted or consented to)

4. Payment Processing

All payments are processed securely through trusted third-party payment gateways. Cobber Cooler does not store full credit card or payment details on our servers.

5. Shipping and International Orders

As we ship both within Australia and internationally, your information may be shared with shipping carriers, customs agencies, and logistics providers where required to complete delivery of your order.

International customers are responsible for complying with local import laws, duties, and taxes.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve website functionality
  • Remember user preferences
  • Analyse website traffic and performance
  • Assist with marketing and advertising

You can disable cookies through your browser settings; however, some website features may not function correctly.

7. Third-Party Services

We may use trusted third-party services including:

  • Payment processors
  • Shipping and logistics providers
  • Website analytics providers
  • Email marketing platforms

These providers only receive the information necessary to perform their services and are required to handle your data securely.

8. Marketing Communications

If you subscribe to our mailing list or opt in during checkout, we may send promotional emails regarding new products, offers, or updates.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.

9. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. However, no online transmission or electronic storage method is completely secure.

10. Access and Correction of Your Information

You may request access to the personal information we hold about you and request corrections if necessary.

To make a request, please contact us using the details below.

11. International Users

By using our website and placing orders internationally, you acknowledge that your information may be transferred to and processed in Australia or other countries where our service providers operate.

12. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, legal obligations, or website functionality. Updated versions will be posted on this page with a revised effective date.

14. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Cobber Cooler
Email: contact@cobbercooler.com
Website: www.cobbercooler.com